Insta360 Ace Pro Action Camera

Return Policy

You can return the purchase within 14 days of purchase provided that the following conditions are met.

If it's brand new and unopened, we'll give you a refund with with a 20% re-stocking fee deducted from the refund . The only times we don't accept a return is if it is used or damaged by you or if the product is returned incomplete.

If the fault is on us (mixed up, faulty on arrival), we'll pay for return shipping.

How to return?

1. Wrap up your unwanted product.


2. Contact us and apply for a form


3. Follow the instructions on the form. Fill up 2 copies.


4. Return the forms to us, and we'll send you a return authorisation number within 3 working days.

The Full Terms:

You can return a purchase if all of the followings are true:

• You requested the return within 14 days after delivery


• You have NOT opened the packaging


• You have NOT used the product in any way


• The item is not a special ordered item (stock ordered upon request), customised product, pre-paid value cards or gift cards.

Refund Requirements:

All of the following conditions must be met for us to issue you a refund (with 20% re-stocking fee deducted):

• Item is returned to us within 14 days after delivery


• A return form is attached to your return with a valid RAN (Return Authorisation Number)


• You have not opened the packaging of the products


• You have not used the product in any way


• You have not damaged the packaging


• Item returned is not a special order item (stock ordered upon request), customised product, pre-paid value cards or gift cards.

Items that cannot be returned:

• Any item more than 14 days after delivery


• Any product that is missing serial number


• Software that is opened


• Customised items


• Special Order items (items with "Stock ordered upon request" status)


• Underwater equipment that has been submerged


• Consumables that have been opene


• The item you brought isn’t a camera or lens

We also reserve the rights not to accept a return ,if:

• There are signs of product being used


• There are signs of product being damaged


• Product returned incomplete

Other Notes:

• You must pay for return postage and insure the product against loss or damage during its transit to us


• Refund will be processed within 10 days after we received the returned item(s)


• Refund must be made by the original payment method you used (e.g. to the credit card you used for placing the order)


• You must NOT accept a delivery if the packaging has been damaged


• You must report any missing item/accessory within 2 days after delivery


• We reserve the right to change this policy at any time.